Returns & Exchanges

Returns/Exchanges

• We gladly accept returns and exchanges for products in original, unused, unaltered condition, and in original packaging

Rugs:  

• Returns initiated within 7 days of pick up or delivery will be refunded to the original method of payment.* (*excluding cash purchases, which will be refunded by a corporate check mailed to the billing address within 2 weeks).
• Returns initiated between 8 to 14 days of receipt will be refunded for merchandise credit.
• Returns initiated after 15 days and over will not be accepted.
• The returned item will be subject to inspection upon arrival:
• Returns of pieces in original, unused, and unaltered condition will be refunded to the original method of payment or credited towards an exchange.
• Returns of pieces that do not meet this standard are not eligible for refund or exchange.
• Fees for delivery or return shipping are the customer’s responsibility.